+++ we are on a little christmas break! next shipping day is 08.01.24 and until then all orders are with free shipping +++

terms and conditions

Dear customers,

Thank you for using the curated's online shop ("Online Shop", "Website"). We hope you have a pleasant shopping time.

The following general terms and conditions of The Curated GmbH ("we", "us") apply exclusively to your orders via our online shop. By using the online shop, you agree to these terms and conditions. Therefore, please read the terms and conditions carefully before using the online shop.

We reserve the right to change the general terms and conditions at any time or to replace individual sections.

Terms of Use

If you use the online shop, you are responsible for keeping your account details (username and password) secure and for restricting access to your computer used for using the online shop.

Orders can only be placed electronically via our online shop.

Disclaimer

People who call up information on the website www.thecurated.ch agree to the following conditions.

The information published on the website is provided by The Curated for personal use and informational purposes only. The information is subject to change at any time and without prior notice. The Curated GmbH does not guarantee that the information published on the website is correct, complete or up-to-date.

The Curated GmbH excludes all liability for loss or damage of any kind - be it direct, indirect or consequential damage - that may result from the use of or access to the website or from links to third-party websites . The Curated GmbH does not guarantee that the individual parts of its website will function correctly. In addition, The Curated rejects any liability for manipulation of the Internet user's IT system by unauthorized persons. The Curated GmbH expressly points out the danger of viruses and the possibility of targeted hacking attacks. To combat viruses, we recommend using current browser versions and installing continuously updated anti-virus software. You should generally avoid opening e-mails of unknown origin and unexpected attachments to an e-mail.

Terms of Sale

Your order represents an offer to us to conclude a sales contract between you and The Curated GmbH. As soon as we have received your order, you will receive a confirmation email from us. A sales contract between you and The Curated GmbH is in force as soon as we have handed over the products you have ordered to you for dispatch and have sent you a dispatch confirmation by e-mail.

Until you have received the shipping confirmation, you can cancel your order free of charge by email to hello@thecurated.ch . In this case, the full purchase value (including delivery costs) will be refunded to you.

The products remain the property of The Curated GmbH until the ordered goods have been paid for in full.

Prices

The prices given are in Swiss francs (CHF) including 7.7% VAT and excluding shipping costs.

We reserve the right to change prices at any time.

Delivery, shipping costs and import costs

The ordered products are delivered from Switzerland by Swiss Post and only within Switzerland and the Principality of Liechtenstein. The ordered products will be shipped within 3 working days after receipt of your order unless other delivery conditions are noted for the product.

Delivery costs are calculated as follows:

Economy postage 700 CHF

Priority mail delivery 9.50 CHF

Order value of CHF 80 or more is free with Economy and CHF 2.5 with Priority.

Unfortunately, seasonal delays due to high incoming orders can occur; in any case, we endeavor to dispatch your order as quickly as possible and to inform you of the current status.

Each order can be tracked with the tracking code sent.

Delivery times are generally between 1 and 3 working days.

The Curated GmbH excludes any liability for lost packages. For lost or undelivered packages - delivered using a tracking code - please contact Swiss Post.

Packages that are returned to us because of an incorrect or defective address can be sent again after the delivery costs have been paid again. The Curated GmbH does not control the delivery addresses and assumes no responsibility for their accuracy.

Means of payment and discounts

You can choose from the following payment options, regardless of the amount of your order:

  • Credit card (AMEX, VISA and Master Card)
  • Paypal
  • Apple Pay
  • Twint

Discounts or discount vouchers (e.g. a voucher with a discount code) can only be redeemed under the advertised promotional conditions. The discounts cannot be accumulated. The purchase price will be charged to you as soon as possible using the payment method you have chosen.

Claims for defects and right of withdrawal

The delivered products are to be checked by the customer for completeness and defects immediately upon receipt. Wrong deliveries, missing quantities and defects (transport damage excluded) are within 8 days after delivery by e-mail to hello@thecurated.ch Report to. If a complaint is not made within 8 days, the delivered products are considered approved and all warranty claims are excluded.

Defective goods can be returned to us. Upon receipt, we will replace them as soon as possible or refund them in full.

Customers can within 14 days after delivery of their right of withdrawal use and return the order (gift sets, vouchers and discounted items are excluded from this right) at your own expense to the following address:

The Curated GmbH

Neeserweg 28

8048 Zurich

Switzerland

The value of the goods will be refunded to the customer upon receipt of the return. Each product must be unused, unopened and undamaged received. Damaged goods will not be accepted.

Privacy and Security

We collect personal and anonymous data:

  • for order processing during your visit to our website
  • when using the protected area 'My User Account'
  • when subscribing/unsubscribing to our newsletter and back-in-stock notification
  • for any kind of contact (e-mail, chat, etc.)

Our privacy policy details how, which and why we collect your data during the above processes. It is also explained how we process them and that data protection from third parties is fully guaranteed.

Other

Rights and obligations arising from this agreement are subject to Swiss substantive law. The place of jurisdiction is Zurich, Switzerland is the registered office of The Curated GmbH.

April 2021