We take the protection of your data very seriously and we want to make sure that you know which of your data we collect and process, in what format and for what purpose. The purpose of collecting and processing your data is of course to offer you a simple and smooth ordering process as well as an individual and personal shopping experience and to ensure that we offer products and services that really interest you.
That's why we've put together everything you need to know about your privacy right here. If you have any further questions, please do not hesitate to contact us via firstname.lastname@example.org
When do we collect the data?
We collect personal and anonymous data:
- for order processing during your visit
- on our website when using the protected area 'My User Account'
- when subscribing/unsubscribing to our newsletter and back-in-stock notification
- for any type of contact (e-mail, chat, etc.)
How do we guarantee data security?
Our online shop is powered by Shopify and all our processes are secured by SSL (Secure Socket Layer Technology) to ensure that personal data between your computer and the Shopify server cannot be viewed by third parties.
You can tell whether your browser supports SSL by the 'https:\\' and a small green lock in the URL field.
In addition, we take all adequate measurements and backups to provide maximum data protection outside the Shopify server: while processing your order, communicating with you through various media channels and processing your data for marketing purposes.
We never give your data to third parties, unless it is used to process your order (e.g. for sending a package with Swiss Post). Any further processing of your data is only for marketing purposes, unless you specifically deselect this option.
Order processing and payment
During order processing we need the following data from you:
- Your first and last name
- Your email address
- Your physical shipping address
- Your phone number (optional)
- Your payment method
We need this information to ensure the order can be processed and your products shipped to the correct address. All this information is stored in our backend system on the Shopify server and is used exclusively for order processing.
We can neither see nor save your credit card and PayPal information. For payments with credit cards and Apple Pay, we work with Stripe Payment System Provider, which connects our shop with the card provider via API. Once you click on credit card payment, you will be redirected to Stripe's API, which ensures your payment is encrypted and secure.
If you use PayPal to pay for your order, Shopify will redirect you to PayPal via API to continue your payment process from there.
In both cases, no credit card or PayPal information is shared with us or stored on the Shopify server.
Cookies are small pieces of text data that are temporarily or permanently stored on your computer while you are browsing a website
We use so-called session cookies to store temporary information, such as language and region settings. These cookies are deleted as soon as you end the browsing session.
Other types of cookies are stored longer in your browser. Such cookies are used, for example, by Google Analytics and other third parties, for marketing purposes via Google AdWords and other software we work with to improve your shopping experience.
We do not collect, process or store any cookies that contain your personal information.
You can disable cookies in your internet settings and actively prevent programs from storing and accessing cookies in your browser. We would like to point out that in this case not all functions of our online shop may be available.
In order to continuously improve our offer and your shopping experience, we use Google Analytics. The data we collect is anonymous and Google uses shortened IP addresses, which prevent your computer from being fully identified. Google makes the data available to us in summarized form. We neither collect personal information nor process it using Google Analytics. The information we see is, for example, your language settings, your region and city, your browser, your operating system, etc.
If you do not want Google Analytics to collect data, you can install this Google plug-in in your browser: (https://tools.google.com/dlpage/gaoptout?hl=de ).
We collect data about your activities that does not personally or directly identify you when you visit our online store, the websites of companies for which we show advertisements (our "Advertisers"), or the websites and online services on which we show advertisements (“Publishers”). This information may include the content you viewed, the date and time you viewed that content, the products you purchased, or location information associated with your IP address. We use the information we collect to provide you with more relevant ads (referred to as "remarketing"). We collect information about where you saw the ads that we serve to you and which ads you clicked on.
This information helps us to better understand the content that is relevant to you and to offer you suitable products.
We use remarketing services Google AdWords and Facebook. If you would like to opt-out of our remarketing activities, all you have to do is clear your browser's cookie cache:
After your purchase, we would appreciate your feedback on our products. We encourage you to share your opinion with us using the customer review form.
Customer ratings are moderated by our team and published in our online shop for the products in question.
Your e-mail address and other personal data will not be published.
My user account
You have the option of opening a personal user account on our website. However, you can also order without such an account. However, to simplify the ordering process for you, we recommend that you open one.
We store your email address, your delivery address(es) and your order history under your user account.Neither your password nor your payment details are accessible to us or third parties, they are not stored in your user account
If you want to delete your user account, please let us know by email at email@example.com, we will delete the account within 48 hours
Newsletter, back-in-stock notification and opt-out
You have the option to sign up for our newsletter or for a back-in-stock notification to receive information about new products, promotions and blog posts.
If you signed up for the newsletter but later change your mind, you can opt out of receiving the newsletter in any marketing email by clicking the "unsubscribe" link.
If you register for our newsletter during a promotion, we only store your e-mail address and your declaration of consent that we may send you marketing material.
You have the option to share the products you like on the following social networks:
If you do this, a Shopify plugin will redirect you to the relevant social network. We cannot see or save your login data or any other personal data on your social media account.
If you would like to know more about how social networks store your sessions or personal data, we refer you to: