Refund policy

The delivered products must be inspected by the customer for completeness and defects immediately upon receipt. Incorrect deliveries, shortages, and defects (transport damage excluded) must be reported within 8 days of delivery by email to hello@thecurated.ch. If no timely notice of defects is given within 8 days, the delivered products are deemed approved and all warranty claims are excluded.

Defective goods can be returned to us. After we receive them back, we will replace or refund them as quickly as possible.

Customers may exercise their right of withdrawal within 14 days of delivery. Report the order (gift sets, vouchers, and reduced items are excluded from this right) by email to hello@thecurated.ch and return it at your own expense. for return address please contact us by email: hello@thecurated.ch

The value of the goods will be refunded to the customer after the return is received. Every product must reach us unused, unopened, and undamaged. Damaged and already used goods will not be accepted.

May 2026