refund policy

Claims for defects and right of withdrawal

The delivered products are to be checked by the customer for completeness and defects immediately upon receipt. Wrong deliveries, missing quantities and defects (transport damage excluded) are to be reported within 8 days after delivery by e-mail to hello@thecurated.ch. If a complaint is not made within 8 days, the delivered products are considered approved and all warranty claims are excluded.

Defective goods can be returned to us. Upon receipt, we will replace or reimburse you as soon as possible.

Customers can make use of their right of withdrawal within 14 days after delivery. Report the order (gift sets, vouchers and reduced items are excluded from this right) by e-mail to hello@thecurated.ch and you can return it at your own expense to the following address:

the curated

Neeserweg 28

8048 Zurich

The value of the goods will be refunded to the customer after receipt of the return. Each product must reach us unused, unopened and undamaged . Damaged and used goods will not be accepted.

April 2021